Vehicle Off Road

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A leading global automotive customer needed 2 LHJ engines to be shipped urgently from China to Germany. Shipment picked up by DHL Express was found to have traces of gasoline flammable residues in engine and oil pipelines. Shipment had to be returned to shipper and there was further delay due to Chinese New Year period.

Customer Profile

  • Dangerous goods not declared by OEM
  • Additional delay to apply to Customs for returning shipment to shipper
  • Customs closed from 4 Feb to 10 Feb
  • Implementation had to be quick and seamless due to delays and Public Holidays
  • Needed strong customer service support for exception handling – special services and support like dangerous goods Test Report / Packaging


  • DHL Same Day Jetline (Next Flight Out) solution with 1st available flight
  • Arranged dangerous goods Test Report for shipper – DGD Class 3
  • Immediate customs clearance but customs would release goods after airline cutoff time
  • DHL Same Day worked with airline for granting uplift after cutoff time
  • Shipment uplifted on targeted flight for scheduled arrival

Customer Benefits

  • Flexible solution with value added services for the needed transit time recovery
  • Milestone notifications with final mile delivery confirmation for the customer in order to provide updates to their end customer