COMPETITIVE ADVANTAGE

Our Competitive Advantage

When you use DHL SameDay, you’re taking advantage of a truly competitive edge. Our dedicated “Special Services” team within DHL manages more than half a million high-profile SameDay shipments annually, proactively monitoring each one from origin to destination. Operating 24 hours a day, 7 days a week, 365 days a year, we’re always there for you.

A unique, proprietary routing system

The DHL SameDay proprietary, multi-modal system gives us the unique ability to find not just a fast route for your shipment, but THE fastest route. Once we obtain your destination information, our Customer Service Representatives know within seconds the most advantageous route to use. It might be by air, by land or a combination of both, but only the DHL SameDay system identifies the optimal path for your shipment.

Best-in-class technology

Every shipment and warehouse need is supported by customized software, built specifically for DHL SameDay.

Our technology services and functions include, but are not limited to:

  • Automated Dispatch System (ADS) for automated updates and Proof-of-Delivery
  • Performance-based “best-flight-out” selection and optimized routing
  • Self-help web portal
  • Quarterly Business Reporting (QBR) tool
  • Best-in-class phone system with call balance routing, secure monitoring and call identifier features to speed order flow
  • Auto advisements via e-mail, fax or SMS messaging
  • Direct airline links
  • Driver scanning and paging tools
  • EDI alternatives