Life Sciences & Healthcare

Medical Device Provider

The customer is a leading provider of medical imaging equipment, serving clinics, hospitals and doctor’s offices all over the world. The customer operates smaller distribution centers in the countries; however their main regional distribution centers are based in America, Asia and Europe.

Customer Profile

Needs to arrange and coordinate several shipments every single day with pick-up in all regional DC’s and deliveries all over the world
Needs to arrange shipments of any kind and size
Needs real-time visibility and exception management
Needs a phone call to engineer prior to delivery to align on handover point and exact delivery time

DHL SAME DAY SOLUTIONS

Global network of partners to arrange pick-up and deliveries including the capabilities to arrange delivery after hours or during the weekend (24/7/365)
Continuous and proactive monitoring and communication by 24/7/365 DHL Same Day customer service team; intervention if necessary
Lane specific SOPs to capture and follow country specific or consignee specific needs incl. broker coordination

Customer Benefits

Single point of contact for all global shipping needs
Lean communication based on customers reference numbers
Mission critical speedy deliveries archived by next flight out shipment arrangements and dedicated deliveries
Confidence in safe and fast end-to-end process and hand-over to the engineer at the right place and the right time