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Aerospace

Satellite Communications Test

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Our client is a world-renowned American spacecraft provider and satellite communications corporation who recently collaborated with a popular cruise line to implement a new satellite communications system into their ships. The engineers hit a roadblock during preparation for the first testing voyage, and solicited DHL Same Day to deliver a necessary component to resume the launch.

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Customer Profile

  • Mission critical; need for an immediate response before scheduled cruise ship departure
  • Need for clear indication on delivery time and strict milestone follow up to have full transparency
  • Need for expedited shipment in order to resolve issue before departure deadline
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DHL SAME DAY SOLUTIONS

  • Quick turnaround; 22 minutes between receiving customer e-mail and quote approval
  • E-mail sent to notify customer that a driver has been dispatched, will be collecting shipment within 60-90 minutes
  • POB (Pickup on board) within 2 hours of customer inquiry
  • Total transit time of 13 hours from shipment pickup to POD (Proof of delivery)
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Customer Benefits

  • Mission success; issue resolved on time for departure schedule thanks to DHL Same Day expedited delivery
  • Single Point of Contact through the whole request and shipment process
  • Permanent monitoring and milestone communication 24/7
  • Benefiting from best-fitting solution based on specific demand